Contact Us


Our average response time is currently up to 6 working days. If you’ve already reached out, we’ll get back to you as soon as possible and there’s no need to send a follow-up email.

Our phone service is currently closed while our service agents respond to the backlog and high volume of emails. As priority, we’re working to increase our support network and train other teams to be able to respond to your queries. 

Thankyou for your understanding and patience while work behind the scenes to create a better service.

International Deliveries
Is your order shipping outside of the UK? Please make sure to check DPD’s daily COVID-19 International Bulletin to see if your parcel could be delayed. We are working closely with our carriers to ensure you receive your parcel within the stated time-frames.

Read the latest update here.

Got a question or need some product advice?
Drop us a line via email at We also offer free online consultations which can be booked here.

Message Us
Fill in the handy contact form at the bottom of this page, and we'll get back to you.

Call Us
Our customer service phone lines are currently closed to support the high volume of emails we’ve got coming our way. We hope you understand during these unprecedented times, you may experience some delays in your delivery reaching you, and delayed responses from our Customer Service Team; we’re currently taking around 5 days to respond to emails.

Customer Care Team: +44 (0)800 112 4339
Head Office: +44 (0)20 7 724 2900

Opening Hours & Working Days
Hours: 9:00 - 17:30 (Mon-Fri)

Please note our customer care team will not be working on the following dates:

Friday 10th April 2020 (Good Friday)
Monday 13th April 2020 (Easter Monday)
Friday 8th May 2020 (Early May Bank Holiday)
Monday 25th May 2020 (Spring Bank Holiday)
Monday 31st August 2020 (Summer Bank Holiday)
Friday 25th December (Christmas Day)
Monday 28th December (Boxing Day substitute)

Want to work with us?
For Hotels and Amenities contact:
For Store information contact:
For Press enquiries:

Fancy a career at REN Clean Skincare? Get in touch at and we'll get to talking.

Live Chat

Live Chat

Rather talk in real time? Use Live Chat.

Call Us

Call Us

This service is currently unavailable.

Email Us

Email Us
We aim to respond within 48h.